Troubleshooting

Fix common eSIM installation and connection issues

🇽🇰 Important Update: Kosovo eSIM Temporarily Unavailable

How to find the correct eSIM on your phone before troubleshooting

eSIM Setup Issues

I Can't Install My eSIM

"Unable to Activate" Error on iPhone During eSIM Installation

Internet Connection Issues

I Don’t Have an Internet Connection

I Had Internet, but It Stopped Working

Internet doesn't work on my Xiaomi

WhatsApp is not working

I don't have the double signal icon. Am I still using WonderConnect?

I don't have 5G

Manual Setup & Settings

How to Check eSIM ICCID Number

How to Check and Set APN Settings

How to Manually Select a Network

"Access Point Name settings are not available for this user" on Android devices

Account Issues

I can't see my eSIM in the app