Internet doesn't work on my Xiaomi

Quick summary

Some Xiaomi phones don't automatically select the correct APN for eSIMs, which prevents internet connection. Go to Settings > Mobile networks > tap your Travel eSIM > tap Access Point Names. Change or add APN name data.esim and restart your phone. This should solve the connection issue.

Check if you completed all activation steps

If you installed the eSIM but don't have internet connection, make sure you activated your data plan:

1. Enable your eSIM (it may be labeled Travel, Secondary, or eSIM GO if your phone assigned a default label during installation).

2. Select your eSIM as your mobile data line.

3. Enable data roaming for your eSIM.

Detailed activation steps for Android devices

Check APN settings

If you completed the activation steps but still have no connection, make sure the APN is set to data.esim

1. Go to Settings.

2. Open Mobile networks.

3. Tap your travel eSIM.

4. In the eSIM settings, tap Access Point Names.

5. Select data.esim from the list. Now check the connection - your eSIM should work.

If there is no data.esim on the APN list, follow the next section.

How to add an APN on Xiaomi

1. Tap Add APN.

2. Tap Name and enter data.esim, then confirm with OK.

3. Tap APN and enter data.esim, then confirm with OK.

4. Tap More and save the changes.

5. Select the APN you created (data.esim) from the list.

6. Restart your phone and test the connection.

If after updating the APN you still don’t have a connection, please contact our support team via chat in the app or in your web account.