If you installed the eSIM but don't have internet connection, make sure you activated your data plan:
Enable your eSIM (it may be labeled Travel, Secondary, or eSIM GO if your phone assigned a default label during installation).
Select your eSIM as your mobile data line.
Enable data roaming for your eSIM.
Detailed activation steps for Android devices
If you completed the activation steps but still have no connection, make sure the APN is set to data.esim
Go to Settings.
Open Mobile networks.
Tap your travel eSIM.
In the eSIM settings, tap Access Point Names.
Select data.esim from the list. Now check the connection - your eSIM should work.
If there is no data.esim on the APN list, follow the next section.
Tap Add APN.
Tap Name and enter data.esim, then confirm with OK.
Tap APN and enter data.esim, then confirm with OK.
Tap More and save the changes.
Select the APN you created (data.esim) from the list.
Restart your phone and test the connection.
If after updating the APN you still don’t have a connection, please contact our support team via chat in the app or in your web account.