Coverage depends on the local operator and your exact location. You may get 5G in one city or neighborhood and 4G/LTE in another. Indoor coverage can also vary.
Some WonderConnect eSIMs support 5G only in selected countries or with selected local network operators.
Open your WonderConnect account in the app or on the website.
Select your eSIM.
Open Details.
Check the network information and maximum speed.
If 5G is supported, check that your phone is set to use it.
Open Settings and go to Mobile Service. On some iPhones, this section is called Cellular.
Tap your eSIM.
Tap Voice & Data.
Select 5G Auto or 5G On.
With 5G Auto, your iPhone may use LTE to save battery. 5G On uses 5G whenever it is available. Neither option can provide 5G where there is no coverage.
Open Settings and go to Network & internet.
Tap SIMs.
Select your eSIM.
Tap Preferred network type.
Select an option that includes 5G.
Menu names may vary depending on your phone model.
Open Settings and go to Connections.
Tap Mobile networks.
Tap Network mode. If asked, select your eSIM.
Select an option that includes 5G, such as 5G/LTE/3G/2G (auto connect) or 5G preferred.
On other Android phones, look under Settings > Network & internet > SIMs > your eSIM > Preferred network type.
If your plan supports 5G and your settings are correct, 5G coverage may be weak or unavailable where you are. Your phone will use 4G/LTE instead so you can stay connected.
If mobile data is not working or your connection keeps dropping, temporarily switching from 5G to 4G/LTE may help.
Follow the steps above for your phone, then select LTE, 4G, or an option without 5G, such as LTE/3G/2G (auto connect).
Try opening a website to check the connection. You can switch back to 5G later, especially after moving to another location.
