We sometimes introduce new eSIM types to improve coverage or offer lower prices. When this happens, the available top-ups may only work with the new eSIM type and cannot be added to your existing eSIM.
What should I do when I can’t top up my eSIM?
Select Get new eSIM in the app and choose your destination, or find your destination on the website.
Choose the data plan you need.
Complete your purchase and install the new eSIM. Right after the installation, change the eSIM label in your phone settings. It will help you easily recognize the new eSIM.
Select the new eSIM for Mobile Data and turn on Data Roaming for that eSIM. Complete eSIM activation steps for your phone model.
The new purchase will appear as a separate eSIM in your WonderConnect account. It will not add data to your old eSIM.
We’re sorry for the inconvenience. As eSIM technology improves, we update our offers to provide better connection options and pricing.