---
title: "How to Request a Refund"
description: "If your plans change or things don't work as expected, you have 14 days from purchase to request a refund. This article explains what information we need to process your request."
url: https://help.wonderconnect.com/pl/articles/36-how-to-request-a-refund
collection: "Rozliczenia i płatności"
updated: 2026-10-23
language: pl
alternates: [en]
---

# How to Request a Refund

If your plans change or things don't work as expected, you have 14 days from purchase to request a refund. This article explains what information we need to process your request.

## Before You Request a Refund

If you're having connection issues, check our troubleshooting guide first. Many common problems can be resolved quickly with the right settings.

> **Success:** **Refund Eligibility**
>
> You can request a refund within **14 days of your purchase**.

> **Error:** **Important**: Our chatbot cannot process refunds. All refund requests are reviewed by a real person on our support team.

## Information We Need to Process Your Request

**Basic Details**

-   Which eSIM are you referring to? (country/region, or the eSIM number (ICCID) found in your app under eSIM details)
    
-   The email address used for your purchase
    
-   A brief explanation of why you're requesting a refund
    

**If You Experienced Technical Issues**

Help us understand what happened:

> **Info:** **Tip**: Screenshots of your eSIM settings help us identify issues faster and speed up the review process.

1\. Was the eSIM installed on your device?

(You should see it listed in your phone's SIM Manager or Mobile Service/Cellular settings)

2\. Was the eSIM activated? This means:

-   The eSIM itself was turned ON in your settings
    
-   The eSIM was set as your mobile data line
    
-   Mobile data roaming was turned ON for the eSIM at your destination
    

3\. Did you see any network signal?

-   If yes, even if weak: Did you try selecting a network manually in your settings?
    

4\. Where exactly were you located when the issue occurred?

Please include the city or region.

5\. Was the APN set correctly? You can find the correct APN for your eSIM in your eSIM details - in the WonderConnect app (open your eSIM and tap Details) or on the website (log in and open your eSIM).

**Once we receive your request:**

1.  A team member will review your case personally.
    
2.  We'll evaluate your situation based on our refund policy.
    
3.  You'll receive a response explaining our decision.
    
4.  If approved, your refund will be processed to your original payment method.
    

**Processing time**: Approved refunds typically appear in your account within 5-10 business days, depending on your payment provider.  
  
We have 10 business days to process your refund request.