I don't have 5G

If you do not see 5G, first check if 5G is supported for the network your eSIM is using at your destination.

Some WonderConnect eSIMs support 5G only in selected countries or with selected local network operators.

Check 5G support in your WonderConnect account

You can check 5G support in the WonderConnect app or on the website.

1. Open your WonderConnect account.

2. Select your eSIM.

3. Open Details.

4. Check the network information and maximum speed.

If 5G is supported, make sure your phone is set to use 5G.

How to enable 5G on iPhone for the eSIM

1. Open Settings and go to Mobile Service. On some iPhones, this section may be called Cellular.

2. Tap your eSIM.

3. Tap Voice & Data.

4. Select 5G Auto or 5G On.

If you use 5G Auto, your iPhone may switch between 5G and LTE to save battery. If you select 5G On, your iPhone will try to use 5G whenever it is available.

How to enable 5G on Google Pixel for the eSIM

1. Open Settings and go to Network & internet.

2. Tap SIMs.

3. Select your eSIM.

4. Tap Preferred network type.

5. Select an option that includes 5G.

How to enable 5G on Samsung and other Android devices

Menu names may vary depending on your phone model.

1. Open Settings and go to Connections.

2. Tap Mobile networks.

3. Tap Network mode.

4. Select 5G preferred.

5G depends on the destination, local network coverage, your phone model, and the network selected by your eSIM.

Even if your eSIM supports 5G, your phone may use 4G/LTE when 5G signal is weak or unavailable. This is normal and helps keep your connection stable.