After eSIM activation most phones show two signal icons when a regular SIM and an eSIM are active. The signal icon alone does not confirm which SIM or eSIM is being used for mobile data. To check if you are using WonderConnect, check your phone settings.
If these 3 settings are correct, your phone is using your WonderConnect eSIM for mobile data:
1. Your WonderConnect eSIM is turned on.
2. Your WonderConnect eSIM is selected as the Mobile Data line.
3. Data Roaming is turned on for your WonderConnect eSIM.
On iPhone, also make sure Allow Mobile Data Switching is turned off.
You can follow the activation steps for your device to confirm that you have the correct setup.
Your phone may automatically label your eSIM as Personal, Primary, Mobile Data, or another general name. Check carefully which line is selected for mobile data.
If you have several eSIMs installed, compare the ICCID in your phone settings with the ICCID in the WonderConnect app to make sure you are checking the correct eSIM.
If you have several eSIMs installed, compare the ICCID in your phone settings with the ICCID in the WonderConnect app to make sure you are checking the correct eSIM.