I can't see my eSIM in the app

Check your login method

If you bought your eSIM on the website and now want to see it in the app, use the same login method:

• If you used Apple login on the website, use Apple login in the app.

• If you used Google login on the website, use Google login in the app.

• If you used Facebook login on the website, use Facebook login in the app.

• If you used email and one-time password, make sure the email is the same as the one you used for the purchase.

If you log in with a different email or login method, the app will create a new account and your eSIM will not appear there.

If you are logged in with the correct email

If you are sure you used the correct email, check your order history in the app.

1. Open the WonderConnect app.

2. Open the Menu.

3. Tap Order history.

4. Find your order.

5. If you see Try again, tap it to generate your eSIM.

The Try again option appears only if your payment was successful, but something went wrong on our end and the eSIM was not generated.

If you do not see your order in Order history, you are probably logged in to a different account. Check which email inbox received the purchase confirmation email from WonderConnect. Then log out of the app and log in again using that same email address.