Can I reinstall my eSIM?

Use the same QR code or activation codes from your purchase (you'll find them in your purchase confirmation email).

Make sure you have a stable internet connection when installing your eSIM. If it's interrupted - for example, your connection drops, your phone restarts, or you close the setup - the installation may fail.

Whether you can install the eSIM on a different phone depends on your eSIM type. Some eSIMs can be moved to another device; others work only on the phone they were first installed on. You can check which type you have in your eSIM details.

How to check if your eSIM can be moved to another device

In your web account

1. Log in to your account.

2. In the Your eSIMs list on the left, click the eSIM you want to check.

3. Click eSIM details.

4. Scroll down to Switching devices.

You'll see either Possible or Not possible. Click Switching devices for more details.

In the WonderConnect app

1. Open the app and log in if needed.

2. If you have more than one eSIM, tap Your eSIMs on the home screen and select the eSIM you want to check.

3. Tap Details.

4. Scroll down to Switching devices.

You'll see either Possible or Not possible. Tap Switching devices for more details.

Can I transfer the eSIM if my phone is broken?

If your eSIM is still installed on a broken phone, it cannot be transferred to another device.

An eSIM can be installed on only one device at a time. Breaking the phone does not automatically delete the eSIM from that device. If the phone does not turn on and you cannot delete the eSIM from its settings, the eSIM remains linked to that phone.

In this case, you will need to buy a new eSIM for your new phone.